Frequently Asked Questions
Everything you need to know about your daily caffeine fix.
How long does shipping take?
We roast our beans to order. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Are your coffee beans ethically sourced?
Yes, we prioritize Direct Trade relationships and ensure all our farmers are paid above Fair Trade prices to support sustainable agriculture.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend, select a delivery frequency, and save 15% on every order through our subscription portal.
Do you offer pre-ground coffee?
We recommend whole beans for maximum freshness, but we offer several grind sizes including Espresso, Filter, and Cafetiere to suit your brewing method.
What is your return policy on food items?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order, please contact us within 14 days for a resolution.
How should I store my coffee to keep it fresh?
Keep your coffee in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the flavor profile.